14. ASSUME POSITIVE INTENT
Work from the assumption that people are good, fair, and honest, and that the intent behind their actions is positive. Set aside your own judgments and preconceived notions. Give people the benefit of the doubt.
15. LOVE YOUR SPACE
How you maintain the area around you is a reflection on you and the company. Take pride in your workspace, our environment, and your personal appearance. Our workplace is our living space and it extends beyond our walls. Work in work areas and break in break areas.
16. INVEST IN RELATIONSHIPS
Be loyal. Build trust. Treat vendors, customers, and coworkers like gold. Ensure decisions are made that enhance long term relationships. Be an ambassador for yourself, your team, your company, and your country.
17. LOOK AHEAD AND ANTICIPATE
Solve problems before they happen by anticipating future issues, planning for contingencies, and addressing them in advance. Don’t just settle for the easy answers. Be complete and ready for the next level of questions that arise from the first. Anticipate all options and prepare answers and solutions for them.
18. THINK TEAM FIRST
Don’t let distractions or outside influences get in the way of doing what’s best for the team. Be there for each other and be willing to step into another role or help a co-worker when that’s what’s required for success. Help each other to succeed.
19. BE RELENTLESS ABOUT IMPROVEMENT
Regularly reevaluate every aspect of your job to find ways to improve. Don’t be satisfied with the status quo. “Because we’ve always done it that way” is not a reason. Guard against complacency. Find ways to get things done better, faster, and more efficiently.
20. DELIVER LEGENDARY SERVICE
It’s all about the experience. Do the little things, as well as the big things, that surprise people. Make every interaction stand out for its helpfulness. Create the “WOW” factor that turns customers into raving fans. This includes both internal and external relationships.